KUBERNETES SUPPORT SERVICE

Kubernetes Support Subscriptions for All Stages, Use Cases, and Budgets

Wherever you are in the process of adopting Kubernetes, we have a support subscription that will fit your needs. Whether you’re in need of training, support in your dev/test environment, or 24/7 mission-critical production support, we have your back.

Enterprise-grade Support

Every individual who answers a support ticket or phone call has been highly trained and certified by the CNCF. Supergiant is SLA-backed and highly personal. You'll find no scripted support agents here.

Supergiant Kubernetes Toolkit

We built a toolkit based on our own experience running thousands of nodes worldwide. This free and open source toolkit includes proactive monitoring, alerting, sensible yet flexible defaults, easy deployment, and seamless scaling up and down.

No Vendor Lock-in

We are cloud agnostic and not a distro. Our support is all about plain vanilla, cloud native Kubernetes, whether it’s the latest version or a time-tested one.

Cost-Aware Strategy

We have no incentive to overprovision your infrastructure or your node count for licensing purposes. In fact, our cost-aware autoscaling optimizes your packing and lowers your costs.

Clarke Vennerbeck

CKA, CKAD, Technical Support

Likitha Jonnagurakala

Technical Support

Rose Rodriguez

Technical Support Engineer

Nick Rager

Technical Support Engineer

Serhii Aheienko

CKA, Technical Support

Aaron Teague

CKA, Technical Support

Introduction
Support

“I just need a block of Kubernetes consulting hours.”

  • Response within 2 business days
  • Limited to 6 weeks
  • $5,000
  • Advance payment required
  • 20 hours of training, assessment, tickets, whatever you want
CONTACT

Development
Support

CONTACT

“I need help getting to production.”

  • Response within 2 business days
  • Limited to 6 months
  • Minimum $35,000
  • Advance payment required
  • As many tickets as you want / complete access to us, 1 ticket at a time.
CONTACT

Gold

Production Support

“I have a production-ready cluster.”

Business-critical response time – response within 1 business day

1 year
3 Named People
Unlimited Tickets

1 Business Day Response Time

Up to 1 Configuration (1 instance of Kubernetes)
Up to 25 Nodes

Minimum $21,000

CONTACT

Platinum

Production Support

“I have business-critical, around-the-clock infrastructure.”

Business-critical response time – response within 4 hours

1 year
3 Named People
Unlimited Tickets

4 hour Response Time

  • 1 business day – Non Sev
  • 8 Hour – Tier 2
  • 4 hour – Prod Downtime

Custom pricing, priced by the number of configs plus number of nodes

Minimum $35,000

Production Support
Production Support

“I have a production-ready cluster.”

“I have business-critical, around-the-clock infrastructure.”

Business-critical response time – response within 1 business day

Business-critical response time – response within 4 hours

1 year
3 Named People
Unlimited Tickets

1 year
3 Named People
Unlimited Tickets

1 Business Day Response Time

4 hour Response Time

  • 1 business day – Non Sev
  • 8 Hour – Tier 2
  • 4 hour – Prod Downtime

Up to 1 Configuration (1 instance of Kubernetes)
Up to 25 Nodes

Custom pricing, priced by the number of configs plus number of nodes

Minimum $21,000

Minimum $35,000

CONTACT

Need help? Let's talk.

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